I have not been a Sprint customer in recent history, but I did use a Sprint phone for a few weeks. The following exchange with the Sprint Voicemail should illustrate why so many people are fleeing to other providers (each ‘-‘ represents a small mechanical pause between each computer utterance).
- Sprint Voicemail: You have 4 new messages and 3 saved messages. To listen to your new messages, press 1.
- Me: [ Press 1 ]
- SV: First message, [ pause ] from caller 4-0-8-5-5-5-1-2-3-5, left on [pause ] December-11th at 4-20-A-M.
- Message: “Hi Pasha… call me back” [ a 2 second message ]
- SV: To replay to this message, press 7, to save, press 8, to erase, press 9, for all other options, press 0. (Note: you can’t press a key to interrupt the computer voice and jump to the next message, you have to listen to the entire explanation, every time).
- Me: [ Press 9 ]
- SV: Message erased. [pause] Next message from caller 4-0-8-5-5-5-1-2-3-5, left on [pause ] December-11th at 5-30-P-M.
- Message: “Hey man… just calling to say hi”
- SV: To replay to this message, press 7, to save, press 8, to erase, press 9, for all other options, press 0. (Note: this 15 second explanation repeats for each message and you can’t interrupt it).
And on and on… the point is that while checking voice mail, you spent 3 minutes listening to the computer voice and about 5 seconds to your messages. Now, I am sure there is some way to configure the voice mail system to be more terse, but it would probably take you a few hours to get to it. With this level of disregard for people’s time, I am not surprised they are losing customers.